Shipping Policy

Last updated April 26, 2023

This document sets out the shipping policy that applies to customers that make a purchase at If you have any questions, please contact our customer service team on

Shipping Options & Delivery costs

We offer the following shiping options you will be asked to select at shipping method at checkout.

Air freight via planes.
Ground freight via trucks.

Order Processing Time

All orders placed before 2PM Monday to Friday are processed and dispatched the same day, all orders placed afer will be dispathed the next day. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday on the next business day.

Delivery Address

Please noted that we are unable to modify the delivery address once you have placed your order.

International Orders

Your plackage may be subject to import duties and taxes. You as the customer are responsible for paying those fees. We recommend that you check with your local customer office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrie's website.

Returns, Refunds, and Exchange

We want you to be completely happy with your purchase, please read our return and return policy for detailed information about our process